Customer Support Channels 📞
Lottomart operates 24/7 customer support to handle player questions at any hour. The casino offers live chat as the primary contact method, accessible directly through the website once you log into your account. Live chat typically delivers the fastest response times for urgent issues such as payment queries, bonus questions, or technical difficulties.
For less time-sensitive matters or detailed enquiries that require documentation, use the on-site contact form available in the Help section of the website. This form allows you to attach screenshots or files and provides a written record of your communication.
Response Times
Live chat queries are usually answered within minutes during peak hours and almost immediately during quieter periods. Contact form submissions receive responses within 24 hours, though most are addressed considerably faster. Complex payment or verification matters may require additional time if the support team needs to consult specialist departments.
Escalation and Complaints
If you cannot resolve an issue through standard support channels, you can request escalation to a senior team member. As a casino licensed by the UK Gambling Commission under licence 51833, Lottomart adheres to strict dispute-resolution procedures. Unresolved complaints may be referred to an independent Alternative Dispute Resolution service as mandated by UK regulations.
Licensing and Regulatory Information
Lottomart holds a remote gambling licence issued by the UK Gambling Commission, number 51833. This licence requires the casino to maintain transparent contact procedures, handle complaints fairly, and provide clear routes for players to escalate disputes. The UKGC sets minimum standards for customer protection, responsible gambling, and financial security.
For gambling-related concerns beyond account support, contact the National Gambling Helpline at 0808 8020 133 or visit GambleAware.org. These services are free, confidential, and available to anyone in the United Kingdom who needs help managing their gambling activity. Players must be 18 or over to hold an account.
